FAQ

What are the main benefits of this therapy device?

Hypeova™ Massager combines heat, vibration, and red light therapy to support everyday knee comfort. It’s designed to help ease stiffness, promote circulation, and support mobility as part of a daily routine.

What is red light therapy?

Red light therapy uses low-level red light applied to the knee to support comfort and recovery. It’s commonly used to help promote circulation and support the body’s natural recovery process. In this device, it works alongside heat and vibration for a comfortable at-home experience.

Is it safe?

Yes. The device is designed with built-in safety features, including adjustable settings and an automatic shut-off timer. Always follow the usage instructions and avoid use on broken or irritated skin.

How to use?

1º Wrap the device securely around your knee and adjust for a comfortable fit.

2º Power it on and select your preferred heat and vibration settings.

3º Relax for 10–15 minutes while the therapy runs automatically.

4º Turn it off and remove the device once the session is complete.

Is the fit adjustable?

Yes! We designed it with high-grade, adjustable Velcro straps that provide a snug, comfortable fit for any leg size, from slim to wide. It stays securely in place even if you move around.

How often can I use it?

LUMORA can be used daily. We recommend 10–15 minute sessions per day, easily added to your routine while relaxing, watching TV, or after physical activity.

When can I expect to notice results?

Everyone’s experience is different. Some users notice improved comfort after the first few uses, while others may experience gradual benefits with consistent daily use.

Does it come with a warranty?

Yes. Every purchase includes a 60-day money-back guarantee and a 1-year warranty for added peace of mind.

Is this suitable for all ages?

LUMORA is designed for adults, including those with knee discomfort and active individuals or athletes looking to support recovery and mobility. If you have a medical condition, consult a healthcare professional before use.

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are typically processed within 24 hours. Shipping times vary depending on your location, but most customers receive their orders within 1–4 business days. Expedited shipping options are available at checkout

Do you offer free shipping?

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you still have a question?

If you didn’t find what you were looking for, our support team is here to help. Reach out anytime and we’ll be happy to assist you.

📩 Email: hello@hypeova.com

📍 Support Hours: Monday – Friday | 9 AM – 5 PM (EST)

Contact form